Things we've shipped
Project deep-dives — problem, approach, outcome, and the measurable results.
Built a compliance-review assistant in 6 weeks that triaged 89% of communications automatically; the remaining 11% routed to humans with model-generated rationale.
Shipped a predictive-maintenance agent that flagged 73% of pre-failure conditions an average of 4 days early; cut customer fleet downtime by an estimated 22%.
Shipped a production clinic-ready system in 4 weeks with a 3-person AI-native team and no dedicated PM.
Delivered a working internal assistant in 12 weeks alongside their team, with source-attribution citations meeting their compliance requirements.
Stood up a golden-set eval pipeline + CI gate in 4 weeks; the team's prompt-regression-shipped rate dropped from ~30% of releases to under 3%.
Cut median time-to-first-response from 36h to 2.5h and reduced tier-1 escalations by 41% inside one quarter.
Shipped a production indexer + natural-language query interface in 8 weeks; analyst query time dropped from 30 minutes to 30 seconds.
Deflected 52% of tier-1 ticket volume to an agentic helpdesk in 10 weeks, freeing technicians for the work that actually drove client retention.
Reclaimed an estimated 70% of on-call triage time and reduced mean-time-to-acknowledge from 18 minutes to under 3.